知識庫

All Clients of EmpireVPS can take advantage of our 30 days money back guarantee in web hosting services and 7 days money back guarantee in VPS Hosting services if our services does not satisfy their needs, and the:

1. Service is cancelled within 30 (thirty) calendar days from the date of its order
2. Service cancellation is immediate
3. Support ticket is opened after cancellation is submitted
4. Invoice was paid by PayPal or Credit Card.

Conditions under does not apply:

1. The Service was terminated due to a violation of the Terms of service
2. The Service was white-labeled
3. The user is a Client for more than 30 days
4. The Money back guarantee does not apply for additional IP addresses, licenses, add funds transactions and other one-time payments

All refunds are processed within 3 business days.